This policy explains how refund requests are reviewed for Rowvia.ai purchases.
Rowvia.ai is a product and trading brand operated by RNDr. Jiří Hroza, a sole proprietor registered in the Czech Republic, European Union. Company ID / IČO: 04055659. VAT ID / DIČ: CZ7907273748. Registered address: Sladkovského 1341/7, Blansko, 67801, Jihomoravský kraj, Czech Republic. Contact: rowvia@rowvia.ai.
Email rowvia@rowvia.ai with your account email, order or invoice reference, transaction date, and reason for the request. If your card payment was processed by Lemon Squeezy as Merchant of Record, you may also contact Lemon Squeezy through the contact or support flow shown during checkout, in the receipt, in the buyer portal, or on the Lemon Squeezy website.
Because Rowvia.ai provides digital AI processing services, processing that has already been consumed after explicit immediate-service consent is generally non-refundable to the extent allowed by law. If you purchased processing quota by mistake and have not used it, or if a technical issue prevented you from using the service, contact rowvia@rowvia.ai and we will review your request. Nothing in this Refund Policy limits any mandatory consumer rights that cannot be waived under applicable law.
You may cancel a subscription to prevent future renewal. Refunds for a current subscription period may be reviewed if requested shortly after renewal and before substantial use of the service. Cancellation may be available through Rowvia.ai account billing, the payment provider's buyer portal, or the cancellation flow shown in the checkout or receipt.
Unused processing quota is access to service usage only. It is not stored value, has no cash value, and cannot be withdrawn, transferred, resold, or exchanged. Refund eligibility depends on timing, use of the service, technical issues, and applicable checkout terms.
Confirmed duplicate charges, erroneous billing, or technical failure that prevents use of the purchased service may qualify for a refund, correction, or restoration of affected processing quota after review.
If Lemon Squeezy processed your payment as Merchant of Record, refunds may also be handled according to Lemon Squeezy's checkout, invoice, and refund process.
Where Lemon Squeezy processed the order, Lemon Squeezy may handle payment support, returns, refunds, account adjustments, invoices, billing documents, chargebacks, cancellation, subscriptions, and disputes according to its applicable buyer terms and Merchant of Record policies.
Refunds may be declined in cases involving fraud, abuse, chargeback misuse, violation of the Terms of Service, or prohibited use of the service.
This policy should be read together with the Terms of Service.
